Thank you for choosing Waggy Diary for your pet supplies! We can’t wait for your furry friends to enjoy their new goodies. Below is everything you need to know about our shipping and delivery process.

1. Order Processing Time

• All orders are processed and shipped within 1-2 business days (excluding weekends and holidays).
• You will receive an order confirmation email immediately after placing your order. Once your package is dispatched, we will send you a shipping confirmation email containing your tracking number and a tracking link.

2. Shipping Rates & Delivery Estimates

• Standard Shipping: Free for orders over $79! For orders under $79, a flat shipping rate of $6.99 applies.
• Expedited Shipping: Available for select areas. Specific delivery times and rates will be calculated and displayed at checkout.
• International Shipping: Delivery is available to select countries (indicated at checkout). Estimated delivery time is 7-14 business days. Shipping costs are automatically calculated based on the destination and package weight.

Please Note for International Orders: International shipments may be subject to destination customs duties and import taxes. These charges are the responsibility of the recipient. Please refer to your local customs office for specific tax policies.

3. Order Tracking Once your package is on its way, you can easily track its real-time progress through the “Order Details” page on your account or by clicking the tracking link provided in your shipping confirmation email.

4. Special Notes

• Deliveries to remote or rural areas may require an additional 1-3 business days. We appreciate your patience and understanding!
• If your package has not arrived within the estimated delivery window, please reach out to us via our online chat support on the website, and we will assist you right away.